Question and Answer

• 1How Can I book E-ticket online?

  You can book flight tickets online very easily with credit card. You access to vietnamairline.travel and process some steps as bellow:

  - You can SEARCH your itineraries in home page (index) included: Departure, Arrival, Date, Number of Adult, Children, Infant

  - You choose your time exactly and You can see your details of Time in Price Breakdown on the right of your screen. After review again your time, Click to BOOK NOW

  - Flight Details: Check again all details for your flight and click to CONTINUE

  - Passengers Details: You fill your information as Name (in your passport), email, phone number. The important is Name and your email. Then BOOK .

  - Pay your flight tickets via credit card (Visa/Master)

  - Finally: After you book tickets successfully, Please check your email about 10 – 20 minutes later to get your E-Ticket Which you must got it to check in flight.

• 2Which method I can pay via vietnamairline.travel?

  You can pay flight tickets online via our website through Credit card included Visa, Master and JCB card.

  When you make a reservation via our website, If the payment was error, please contact to us as soon as possible. Our staffs will support and guide you finish booking easily!

• 3How do I get my tickets after payment successfully?

  About flight tickets, You don’t need get real tickets as Train or Hotel. After successful payment, You receive a confirmation page included CODE, all your itinerary details and E-tickets will be sent to your email where You registered it via our website.

• 4How long can I book tickets on our website before departure?

  Accoding to of policy, the agency can book tickets minimum of 3 hours before departure. If in the emergency, you should buy ticket at the check-in counter at the airport.

• 5How many tickets I can book in a reservation?

  The customers can book the international and domestic flight operated by Vietnam Airlines or partner airlines. You can book maxium of 6 tickets in a reservation ( not including infant under 2 years old)

• 6How are Our Children and Infants?

  Vietnam Airline allows transferring children/ infant go with parents or authorized person. Each of parents is allowed going with 1 child/ infant. If children/infant go alone, customer has to pay the extra fee for cabin crew accompanied service. Each of cabin crew will go with 1 infant or child under 4 years and not more than 2 children older 4 years.

  Accompanied cabin crew service request must be made at least 3 days before departure day for domestic flight and 5 days for international flight.

  The price of children/infant:

  	Vietnam Airlines
  Infant: 0-24 months	10% of adult’s price
  Children: 25 months – 12 years old	75% of adult’s price
  More over 12 years old	100% of adult’s price

• 7How can I book ticket with best price?

  When you find and check the available tichet on vietnamairline.travel , we we can offer different prices and displayed from the lowest price for the customer can choose. In additional, when you have plan for travelling, you should book earliest possible because when you book ticket early, you will have tickets with the cheapest price. You shouldn’t book too late in the high season, the price is very expensive.

• 8How are Free Baggage on Flight?

  • Free Carry-on Baggage        

  Class	Number of Pieces	Weight per Piece	Dimensions
  Business	2	7kg	56x36x23(cm) or 22x14x9(in)
  Economy	1	7kg	56x36x23(cm) or 22x14x9(in)

  • Free Checked Baggage Allowance

  Flight/Journey	Class of Service	Baggage Allowance
  Within Asia (except tickets issued in Japan and Vietnam)	Business Class	30kg
  	Economy Class	20kg
  	Infant	10kg

  • For Excess Baggage within Domestic Flight in Vietnam

  Flights / Journeys	Price (Excluded VAT)
  Between Hanoi and Ho Chi Minh city, Nha Trang, Buon Ma Thuot, Da Lat, Can Tho, Plei-ku, Tuy Hoa, Quy Nhon, Phu Quoc	VND 40,000 / 1 kg
  Between Ho Chi Minh city and Hai Phong, Vinh, Dong Hoi, Thanh Hoa	VND 40,000 / 1 kg
  Others	VND 20,000 / 1 kg

• 9What is an electronic ticket?

  An e-ticket ( or electronic ticket) is a ticket that stored by Vietnam Airline or our website. Every information of guest will be updated in Vietnam Airlines system. You don’t need to print the ticket, just use your code ticket when check-in at the airport. You should carry your e-ticket at all times for both international and domestic flight

• 10How should I do if you would like to refund or change the schedule?

  If you would like to change the schedule, information,… please feel free contact us. The ticket will be changed depend on your ticket’ condition. For refund ticket when book on airlinevietnam.net. Please contact or sent the request via email booking@vietnamairline.travel. You must use the email which used in the process reservation for sending refund. If not, your refund will be unaccepted.

• 11What items cannot be packed in my carry-on baggage?

  The items may be considered as weapons or dangerous objects and are not accepted:

  - All knives, including hunting knives and other

  - Swords

  - Bludgeons, blackjacks, billy clubs or similar íntruments

  - Any other device or objects not commonly viewed as dangerous